INCIDENT MANAGEMENT SYSTEM

The main purpose of the IMS for Swiss-based investment banks is to track all employee work. It allows business users to manage a complete range of client interactions through custom internal workflows from inception to resolution. The IMS consists of more than 5000 users (600 simultaneously) and can process about 30,000 tasks at once.

• Client benefits:

• The IMS is built and designed from scratch, based on client preferences and business requirements;

• Improved customer service: Employees are fully aware of a customer’s issues and needs, which fosters client loyalty;

• Workflow automation and data security;

• Expense savings of around 60%, compared to integration of analogous systems.

INTERNAL PORTAL

The main purpose of the Internal Portal for USA-based financial services companies is to streamline access to knowledge by providing a simple way to access the functionality provided by different applications, including MS Exchange, SharePoint, Document Management System and Knowledge Management System, all from one convenient location.

• Client benefits:

• One time login: all internal systems are integrated in the Internal Portal;

• Enterprise-grade role-based security and centralized search engine.